Shipping Methods, Returns And Refunds
We only ship by insured express courier.
The insurance is included in the shipping costs and the entire value of the work. You are 100% guaranteed against theft or damage that may occur during shipping. Before accepting the package, make sure it is intact and not wet.
We recommend accepting with reserve.
Shipping Costs And Delivery Times In Italy
Shipping cost for ITALY is € 6.00 for purchases up to € 99.00; for purchases over € 99.00 shipping is free.
The simulation of shipping costs that you will see developed through the website cart is valid only and exclusively for shipments abroad.
If the work is framed or if it is very fragile it will be shipped in special packaging, in which case there may be an additional cost and a delay in delivery times. You can exchange an e-mail before concluding the order and ask for clarification if in doubt.
The delivery time for Italy is 3 working days.
Shipping Costs And Delivery Times Abroad
Shipping cost abroad it depends of the country, it is possible to have a simulation through the cart on the site, or by sending an e-mail for a quote.
Before proceeding with the payment you will have a summary of the shipping costs.
In any case, the shipping costs simulated through the cart of the site and / or communicated with our. estimate, they do not include any customs clearance fees foreseen in the delivery countries.
The delivery time for European Community countries varies from 4 to 8 working days, for non-EU countries it varies from 5 to 20 working days.
What To Do If The Work Arrives Damaged
When the express courier delivers the work to you, you must first of all make sure that the package is not broken or wet. However, we recommend accepting with reserve.
If, once the package has been opened, the work is damaged, you must contact us within 24 hours from the delivery date, sending us photos that clearly show the damage.
If the artwork does not meet your expectations and you want to return it, you can do so within 10 days from the delivery date.
Send us an email to firstname.lastname@example.org or call us at +39. 081.5392685.
We will email you the Authorization Form required for the return. Without it, your return will not be accepted and will be sent back. Finally you will have to pack the work carefully and send it to the address:
Petit Prince srl
Via Castellammare, 197
80054 – Gragnano (NA)
Shipping costs and risks are borne by you.
When your return arrives at our warehouse, we will refund you within 10 days of receiving your artwork.